Real Clouds Aren't Fluffy

Submitted to Service-now.com webinar (with RedMonk). Accepted. Given .

Abstract, as submitted

Practical cloud computing applications and benefits for everyday users, with a short example of using Service-now.com to manage cloud-based applications - showing the platform's capabilities beyond help-desk functionality. Sponsored by Service-now.com.

This is the text that went into the CFP form, kept as submitted - not a later rewrite of it. Talks get retitled and reworked between submission and stage, so what was actually delivered may differ.