Automating People Back into IT
Submitted to ServiceNow Knowledge11 (San Diego). Accepted. Given .
This talk was given. See the talk page for slides, the recording, and (usually) a transcript.
Abstract, as submitted
Automating People into IT - People have always been the most important part of IT and now there are technologies and practices that can amplify, rather than slow down, how people use IT. Be it advances in cloud computing, dev/ops, knowledge management, or good, old-fashioned technology like a service desk, there are great examples of this people-over-process approach to IT service delivery improvement. This talk will review opportunities and provide pointers to get you started.
This is the text that went into the CFP form, kept as submitted - not a later rewrite of it. Talks get retitled and reworked between submission and stage, so what was actually delivered may differ.